Delivery & Returns
Find comprehensive details about our shipping methods, delivery times, and hassle-free return processes.
Delivery
Delivery is by Royal Mail and will be prompt – however if you have not received your package in the UK within 7 days or for outside the UK within 21 days please email or telephone us so we can track and trace. Whilst every effort will be made to meet delivery times/dates, we do not accept liability for the consequences of any delays for any goods or services.
Returns
Returns if you should need to return your order please notify us within 48 hours of receiving the package, and return in the correct case/packaging and in the condition in which it was received. State the reason clearly for the return of the goods. This should be done within 7 working days of receiving the order.
Exchanges
If you need to exchange, please note that you will be liable for return postage of your current items and subject to another delivery charge for the exchanged item. Please contact us within 48 hours of delivery for your options.
Refunds
Refunds will be processed in the same manner as the payment unless otherwise stated and the refund will be processed within 14 working days of receipt of returned goods whilst they are in the condition as new with packaging. This does not apply to services supplied by The Scissor Boutique at FDM. If the packaging is not in the condition you would expect then please do not sign for the package as being in perfect condition.